Privacy Policy

1. Who we are

This website is operated by Venora Stone, based in Rajasthan, India. For any question about this policy or your data, contact us at enquiries@venorastone.com.

2. Information we collect

We collect information in two ways:

• Information you provide directly — when you submit our enquiry form, this includes your name, business email address, country, phone number (if provided), the product you're interested in and approximate quantity (if provided), your message, and any file you choose to attach.
• Information collected automatically — standard technical information such as your IP address, browser type, and pages visited, collected via our hosting provider's server logs. We do not currently use analytics or tracking cookies; if that changes, this section and our Cookie Policy will be updated and, where required, we'll ask for your consent via the cookie banner on this site.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and provide product information, pricing, or quotations
• Coordinate with our processing partners where necessary to answer your specific requirement
• Maintain records of business communications
• Improve this website and understand how it's used, where analytics are enabled

We do not use your information for automated decision-making, and we do not sell or rent your personal information to third parties.

4. Legal basis for processing (EU/UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process your information on the following legal bases under the GDPR: your consent (given when you submit the enquiry form) and our legitimate interest in responding to business enquiries and operating our export business.

5. Who we share your information with

We may share the details of your enquiry with our manufacturing and processing partners, but only where necessary to assess whether we can fulfil your specific requirement (for example, checking material availability or a technical specification). We also use third-party service providers to operate this website and process enquiries, which may include:

• Our email hosting provider (Zoho Mail), to receive and respond to enquiries
• Our form-handling service (Formspree), to route enquiry submissions to us
• Our web hosting provider (Hostinger), to host and serve this website

These providers process information on our behalf and are not permitted to use it for their own purposes.

6. International data transfers

Because Venora Stone is based in India, information submitted by visitors in the EU, UK, or elsewhere is transferred to and processed in India, a country that has not received an adequacy decision from the European Commission or the UK government. Where this applies, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the safeguard for such transfers, and we take reasonable steps to ensure your information is handled securely and consistently with this policy wherever it is processed.

7. How long we keep your information

We retain enquiry information for as long as reasonably necessary to respond to your request and maintain business records, typically no longer than 24 months from your last contact with us, unless a longer period is required by law or an ongoing business relationship.

8. Your rights

Depending on where you're located, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict how we process your information
• Request a copy of your information in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at enquiries@venorastone.com.

9. Cookies

This website's use of cookies is covered separately in our Cookie Policy.

10. Security

We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's privacy

This website is intended for business use and is not directed at children. We do not knowingly collect information from anyone under the age of 16.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

13. Contact us

Questions about this policy or how we handle your information can be sent to enquiries@venorastone.com.