Privacy Policy

1. Who we are

This website is operated by Venora Stone ([registered business name and entity type once incorporated]), based in Rajasthan, India. For any question about this policy or your data, contact us at enquiries@venorastone.com.

2. Information we collect

We collect information in two ways:

• Information you provide directly — when you submit our enquiry form, this includes your name, business email address, country, phone number (if provided), your message, and any file you choose to attach.
• Information collected automatically — standard technical information such as your IP address, browser type, and pages visited, typically collected via our hosting provider’s server logs and, if enabled, analytics tools. [Update this section if Google Analytics or similar is added — see our Cookie Policy].

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and provide product information, pricing, or quotations
• Coordinate with our processing partners where necessary to answer your specific requirement
• Maintain records of business communications
• Improve this website and understand how it’s used, where analytics are enabled

We do not use your information for automated decision-making, and we do not sell or rent your personal information to third parties.

4. Legal basis for processing (EU/UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process your information on the following legal bases under the GDPR: your consent (given when you submit the enquiry form) and our legitimate interest in responding to business enquiries and operating our export business.

5. Who we share your information with

We may share the details of your enquiry with our manufacturing and processing partners, but only where necessary to assess whether we can fulfil your specific requirement (for example, checking material availability or a technical specification). We also use third-party service providers to operate this website and process enquiries, which may include:

• Our email hosting provider (Zoho Mail), to receive and respond to enquiries
• Our form-handling service [Formspree or equivalent, once connected], to route enquiry submissions to us
• Our web hosting provider (Hostinger), to host and serve this website

These providers process information on our behalf and are not permitted to use it for their own purposes.

6. International data transfers

Because Venora Stone is based in India, information submitted by visitors in the EU, UK, or elsewhere is transferred to and processed in India. Where required by applicable law, we rely on appropriate safeguards for such transfers. [This is a template statement — a lawyer familiar with GDPR cross-border transfer requirements should confirm the correct mechanism, such as Standard Contractual Clauses, before this goes live].

7. How long we keep your information

We retain enquiry information for as long as reasonably necessary to respond to your request and maintain business records, typically no longer than [X months/years — decide and confirm] unless a longer period is required by law or an ongoing business relationship.

8. Your rights

Depending on where you’re located, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict how we process your information
• Request a copy of your information in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at enquiries@venorastone.com.

9. Cookies

This website’s use of cookies is covered separately in our Cookie Policy.

10. Security

We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

This website is intended for business use and is not directed at children. We do not knowingly collect information from anyone under the age of 16.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.

13. Contact us

Questions about this policy or how we handle your information can be sent to enquiries@venorastone.com.